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I just got a bright shiny new PC computer game as a gift. Unlike most of my games, it's the latest and greatest; Dark Messiah of Might and Magic. The official site is a flash train wreck, with the publisher sub site just as skimpy on real info. This gamer demo site has the requirement info on my package.
My modest PC has a 2.4GHz CPU, 1GB RAM, and a 256M nVidia graphics card. Not killer, but close enough. I'm 200MHz shy of the min CPU for the game, but met recommended on the other two. That 0.2GHz must be pretty major, because this beast crashed three times and had the various Max Headroom moments of a resource hog asking for too much. Looked like a fun game. Oh well, we have the receipt.
Back to Best Buy, only to find out this little gem: "Non-returnable items: Opened computer software, movies, music and video games can be exchanged for the identical item but cannot be returned for a refund." Read more here.
I supposed I'm naive to believe that a return policy should be simple and customer friendly. Still, it pissed me off.
I've told them why I wont be shopping with them again, ever. If anyone reading this is as appalled by the "you touch it, you keep it" return policy, please let them know. Better yet, blog about it. Tis the season, maybe they can be embarrassed. I doubt they care about one lost customer, but enough people bitching could give them pause.
My modest PC has a 2.4GHz CPU, 1GB RAM, and a 256M nVidia graphics card. Not killer, but close enough. I'm 200MHz shy of the min CPU for the game, but met recommended on the other two. That 0.2GHz must be pretty major, because this beast crashed three times and had the various Max Headroom moments of a resource hog asking for too much. Looked like a fun game. Oh well, we have the receipt.
Back to Best Buy, only to find out this little gem: "Non-returnable items: Opened computer software, movies, music and video games can be exchanged for the identical item but cannot be returned for a refund." Read more here.
I supposed I'm naive to believe that a return policy should be simple and customer friendly. Still, it pissed me off.
I've told them why I wont be shopping with them again, ever. If anyone reading this is as appalled by the "you touch it, you keep it" return policy, please let them know. Better yet, blog about it. Tis the season, maybe they can be embarrassed. I doubt they care about one lost customer, but enough people bitching could give them pause.